The Complaints Management Regulation concerns the procedure for managing complaints that students of the Department of Theatre Studies may submit regarding educational, administrative and other services. A complaint is defined as a concern or an issue causing dissatisfaction, which relates to the quality level of the services provided by the Department and whose resolution process is not covered by other regulations and procedures.

This procedure applies to all student complaints/problems related to the quality of the educational and administrative services of the Department. The General Assembly of the Department, as well as the Student Advocate (in case of their involvement), are responsible for implementing this procedure. 
Additionally, an archive of student complaints will be established in the Department. These complaints will be evaluated annually by the Department's General Assembly, with particular emphasis on cases involving common or recurring issues. 
The student complaint management process is described below as a specification of the current Regulations of the Department and the University, and it is posted on the Department's website: 

1. Hearing of the Complaint/Problem by the Academic Advisor of the Department or the Departmental Representative of the University's Gender Committee
The student's complaint/problem is heard by the Department's Academic Advisor, who examines the problem in cooperation with the student and proposes solutions. 
For issues concerning harassment or discrimination related to gender and sexual identity, students can contact the Departmental Representative of the University's Gender Committee. The representative can raise the issue directly and confidentially to the Institutional Committee or address the General Assembly of the Department. 

2. Application to the General Assembly of the Department
In the event that the issue is not resolved, the following procedure is followed: 
•    (a) Referral to the Department's General Assembly: The Academic Advisor may refer the student to the General Assembly of the Department. 
•    (b) Completion of the Complaint Submission Form: The student completes a Complaint/Problem Submission Form, records the issue, and submits it either electronically or in printed form to the Department's Secretariat. The Secretariat forwards the complaint along with any supplementary material to the General Assembly of the Department for further review. 
•    (c) Student Notification regarding the resolution decision: Within a reasonable period of time (approximately 20 days), the student is informed by the Department's Secretariat about the actions taken and the decision of the General Assembly. 
•    (d) Request for Re-examination of the complaint/problem: If the decision is not satisfactory, the student has the right to submit a new request for the re-examination/review of the complaint. The General Assembly decides whether the student's complaint will be re-examined. 
•    (e) Re-examination of the complaint/problem by the competent administrative body: The re-examination of the complaint is assigned to a competent administrative body of the Department or the Institution, depending on the case. 
•    (f) Decision-making following the re-examination: Within a reasonable period of time, the student is informed about the actions taken to resolve the complaint following the re-examination, as well as the decisions of the respective competent administrative body. 
•    (g) Case of complaint regarding exam failure: In the event that the complaint/problem relates to repeated failure of the student in final or resit exams, the law provides for an examination by a three-member committee of professors from the faculty (excluding the course instructor) who hold the same or a related subject matter, appointed by the Dean. 

3. Electronic Evaluation
Electronic evaluation remains a primary, anonymous method for students to express their opinions regarding the educational process, the instructor, and other services of the Department. 

4. Request to the Student Union
Students can address complaints or requests to their elected Student Union. Union representatives then forward these to the Chair and the General Assembly of the Department. 

5. Application to the Student Advocate
The institution of the Student Advocate operates at the University of Peloponnese. Students can turn to the Advocate for matters within their jurisdiction—excluding grades and exam matters—provided that they cannot resolve them within the Department. The Student Advocate may also conduct investigations on their own initiative (ex officio). 
The Student Advocate has the following responsibilities: 
•    (a) Examination of student reports/complaints regarding violations of provisions and regulations of university legislation and ethics. 
•    (b) Examination of student requests regarding problems they face with academic and administrative services, and seeking solutions to these problems. 
•    (c) Facilitation of contact between the student and administrative bodies and services. 
•    (d) Informing students about their rights and obligations as members of the University Community. 
Contact Information for the Student Advocate of the University of Peloponnese:
•    Name: Michael Fefes, Associate Professor 
•    Telephone: 27410-75632 
•    Email: mfefes@uop.gr 
For more information regarding the process of submitting requests to the Student Advocate, etc., students can contact the Department's Secretariat or visit the institution's website: foitmer.uop.gr/grafeio-sinygorou/.